FREQUENTLY ASKED QUESTIONS
By ordering online you receive an additional 1% off.
This can also be used in conjunction with the early booking discount. (EBD)
Please note that the order online discount will not show as a separate line in your order confirmation and instead be included in the EBD line.
No. As the products on the Order Online System are shared among all customers and as such the PRIVATE LABEL Products will not show on our Order Online System.
However, feel free to have a discussion with us on how we can accommodate to your needs. Though PRIVATE LABEL products are not shown online, XYNYTH still offers them as an option.
For more information on PRIVATE LABEL Products, please contact your XYNYTH Sales Executive.
When you place an order online, you will receive 2 email messages from the XYNYTH Order Desk. First an Order Acknowledgement email stating that the Order Desk has received your order and then an Order Confirmation Email, which includes the pick-up/shipping details and any early booking discounts if applicable.
Email #1 :
Order Acknowledgement
• Subject Line : XYNYTH Order #XXXXXX Received
• This acknowledges that the order entered online was successfully received
• Customer receives an Order Number for reference ONLY
• Shipping Details and EBD discounts are not included yet
• This is NOT A PROCESSED PO
Email #2:
Order Confirmation
• Subject Line: XYNYTH - SALES ORDER CONFIRMATION - YOUR PO# ________ - OUR SALES ORDER# _______
• Order Desk confirms the following details:
1. Ship date or Pick up date is confirmed
2. Pricing is confirmed (EBD included, if applicable)
3. Order has been processed
• A PDF format of the Order Confirmation is attached to the email.
It is important that you are aware of these differences.
Yes. Our Winter Warrior Enviro LEADer Icemelter™ , Winter Warrior Runway Control® Icemelter and Winter Warrior CMA Icemelter ™ are all completely LEED compliant.
Winter Warrior Enviro LEADer Icemelter™ is designed specifically to be used around all Green Buildings / Properties, being very effective in the toughest of winter conditions. The product is green in color making it more economical to spread. Additionally, it is non-corrosive, safe on concrete, and easy to apply. Available in 44 lb Bags and 1 Metric Ton Tote.
XYNYTH Products that are LEED Compliant are the three products under the Winter Warrior Family.
Totes have a typical lead time of two weeks as they are made to order and as such, are not kept at our local warehouses.
Additionally, all our icemelters can be made available in totes. For more information on totes, please contact your local XYNYTH Sales Executive.
Yes. For same day orders required in less than five hours a rush order charge of $50.00 will be applied.
It is important to note that the warehouse needs at least 4 hours to process and prepare an order. If you would like to pick the order within 4 hours, there will be an additional Rush Order Charge. But by paying the Rush Order Charge, orders can be made ready by as early as 2 hours.
As the minimum order quantity for our granular icemelters is one pallet. Full pallet quantities vary by the size of the sku.
We highly recommend you check the pallet quantities for each product before ordering.
You may now order as many products as you want. Please make sure that you order full pallet quantities. Once you are done, click “Add to Cart” to continue. Pay special attention to the “Order Quantity” number.
We are thankful for your continued cooperation with XYNYTH.
Yes we offer many clearance items which can be found under the Clearance Items Section of our Order Online System. The prices shown in this section have been marked down 25%.
It's easy to find them. Simply follow the steps below:
Step 1. Hover over “Icemelter Products” on the top nav and click on “Clearance Items” from the dropdown menu.
Step 2. Choose the clearance item(s), enter the quantity, then “Add to Cart” to order.
Please review the product descriptions to know the MOQ and Warehouse availability of the clearance item you have chosen.
Winter Warrior CMA is made of 100% calcium magnesium acetate (CMA) and was designed to meet LEED standards. It is completely non-corrosive, environmentally friendly and safe on concrete. Ideal for those who demand the highest quality of icemelters.
Yes. Mountain Organic Natural™ Icemelter and GroundWorks Natural™ Icemelter are both being completely pet friendly, even if ingested.
Both Mountain Organic Natural™ and GroundWorks Natural™ Icemelter does not contain urea (sometimes listed as Carbonyl Diamide or Carbamide Resin), as Urea is very harmful to the environment even with very little amount.
Urea based ice melts are generally the ones labeled as safe for use around pets. However, with a practical working temperature of around -3.9°C / 25°F, urea is not a very effective ice melting product. Whereas GroundWorks will go down to - 23°C / -9°F, it melts the ice as much as it protects your pets’ paws.
Moreover, when urea washes off of driveways, it often ends up in the most nearby stream or river. Urea contains nitrogen and when released into the environment turns to ammonia, which can be quite toxic to aquatic life even in small amounts.
So when it comes to pet-safe icemelter, eco-friendly Mountain Organic Natural™ and GroundWorks Natural™ Icemelter is your top choice!
Yes. The minimum order for cases of Arctic CLEAR Window & Mirror de-icer ™ is two (24 cans).
Arctic CLEAR Window & Mirror de-icer ™ is also available by the pallet at a lower price per can. It will be available in our Winnipeg, Toronto and Chicago warehouses and will be shipped via ground only. We are also working on getting good freight rates for those cases.
